MVHS adds directors of operations to staff

Germanovich
Germanovich

The Mohawk Valley Health System recently named Nicole Santiago director of operations for specialty care locations at the MVHS Medical Group.

Also, Sergey Germanovich was recently named director of primary care operations for the MVHS Medical Group.

 Santiago now oversees the daily operations of all of the medical group specialty care locations and acts as a liaison between MVHS Medical Group offices, departments and hospital support departments.

Santiago participates at the leadership level within the hospital and provides direction to the MVHS Medical Group office and department leadership team.

Santiago has been an employee of MVHS since 2008, most recently as assistant director of operations for the MVHS Medical Group, Specialty Care.

Prior to that, she served as operations manager for the MVHS Medical Group. She has also served as a clinical information specialist in the information technology department at the St. Luke’s Campus. Before joining MVHS, she was employed at Boston Medical Center HealthNet Plan, a Medicaid-managed care organization in Boston, Massachusetts, as a contracting specialist in the network management department.

Santiago earned her Master of Health Care Administration, magna cum laude, from Suffolk University, Sawyer School of Management in Boston, and her Bachelor of Science degree in business administration with concentrations in finance and human resources from SUNY Buffalo.

She graduated from the Faxton St. Luke’s Healthcare Aspiring Leaders class of 2011, is a certified ISO 9001:2015 internal auditor and a member of the American College of Healthcare Executives.

In his new position, Germanovich is responsible for the overall operational oversight of the MVHS Medical Group Primary Care offices and the Faxton Urgent Care. Germanovich will act as a liaison between MVHS Medical Group offices, departments and hospital support departments. Germanovich participates at the leadership level across the ambulatory setting and provides direction to the MVHS Medical Group office and the leadership team.

Germanovich has been an employee of MVHS since 2009, most recently as the assistant director of operations for the MVHS Medical Group Primary Care offices. Prior to that, Germanovich served as MVHS director of language services.

He has also served in various positions in the MVHS pharmacy department, as special projects coordinator for the St. Elizabeth Family Medicine residency program and as administrative supervisor at the Sister Rose Vincent Family Medicine Center.

Germanovich earned his Bachelor of Science degree in business administration from SUNY IT in Marcy.

He earned a Master of Business Administration degree in economic crime and fraud management from Utica College and is a third-year law student at Western Michigan University’s Tampa Bay Campus in Tampa, Florida.

Germanovich is also a member of the Healthcare Financial Management Association and is a certified health care finance professional.

Photo: Santiago

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